Although there is no ‘one size fits all’ approach and no master model for successful employee engagement there were four common themes that emerged from the extensive research captured in the Engaging For Success report to government (also known as the MacLeod Report). Taken together, they include many of the key elements that go to make successful employee engagement.
These four enablers of engagement have proved to be useful lenses which can help organisations assess the effectiveness of their approaches.
- Visible, empowering leadership providing a strong strategic narrative about the organisation, where it’s come from and where it’s going.
- Engaging managers who focus their people and give them scope, treat their people as individuals and coach and stretch their people.
- There is employee voice throughout the organisations, for reinforcing and challenging views, between functions and externally, employees are seen as central to the solution.
- There is organisational integrity – the values on the wall are reflected in day to day behaviours. There is no ‘say –do’ gap.